At medflyvet.com, safeguarding your confidentiality and protecting your personal information is our primary concern. medflyvet.com follows the Ten Privacy Principles related to the use of personal information. The Ten Privacy Principles are as follows :
Principle 1: Accountability. medflyvet.com is responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, medflyvet.com has designated an officer who is accountable for our compliance with the Ten Privacy Principles.
Principle 2: Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected.
Principle 3: Consent. The knowledge and consent of the Customer is required for the collection, use or disclosure of personal information except where required or permitted by law.
Principle 4: Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by medflyvet.com. Information must be collected by fair and lawful means.
Principle 5: Limiting Use, Disclosure and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Principle 6: Accuracy. Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Principle 7: Safeguarding Personal information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Principle 8: Openness. medflyvet.com is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.
Principle 9: Customer Access. Upon request, a Customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information and may request that it be amended, if appropriate.
Principle 10: Handling Customer Complaints and Suggestions. Customers may direct any questions or enquire with respect to the privacy principles outlined above or about our practices by contacting medflyvet.com’s Privacy Officer.
The guidelines below set forth the principles we use in gathering, using, maintaining and protecting the personal information you provide us.
The Types of Personal Information We Collect
medflyvet.com gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information:
name, mailing address, e-mail address, telephone numbers, referral source, the name of your pets primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, details of pet’s existing medications, credit card information (including card type and number, expiry date and name of card holder) and prescription information.
The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and may make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.
The Purposes for which we use Personal Information
We use your personal information to communicate with you, enhance your visit to our website, allow processing of your orders and effectively provide the products and services you have requested. We may provide your personal information to one of our affiliated companies, a licensed pharmacy or to a prescribing physician in order to fulfill your order.
We may use your personal information to offer additional products and services sold by medflyvet.com and its affiliated companies. In the event of a sale of all or substantially all of the assets of medflyvet.com, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.
We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask for your consent before we proceed.
There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities. When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website at any time anonymously and privately without revealing any personal information about yourself.
We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.
In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of medflyvet.com are required to sign a confidentiality agreement, abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of medflyvet.com is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Accessing and Amending Your Information
Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files. To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
Medflyvet follows the EEA General Data Protection Regulation.
A cookie is a small data file that a web site may write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other web sites.
medflyvet.com takes all reasonable security measures to protect personal information from loss, unauthorized access, destruction, misuse, modification or disclosure. As far as permissible under law, medflyvet.com accepts no responsibility for the unauthorized access of personal information held.
medflyvet.com reserves the right to modify or amend this Statement at any time.